Terms and conditions

Introduction
This is where you’ll find information about our legal policies and how they apply to you. The documents linked below collectively form our standard terms of use (the “Terms”). It’s important that you make yourself aware of these Terms and agree to them before using any of our websites, products, or services. These supplementary terms and conditions, which may change from time to time, apply to all clients whose accounts are registered with Starking Options Investments (Europe) Limited, W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta, which is licensed in Malta and regulated by the Malta Financial Services Authority, Triq l-Imdina, Zone 1, Central Business District, Birkirkara CBD 1010, Malta, under the Investments Services Act to provide investment services in the European Union. If there are any inconsistencies or deviations between these supplementary terms and conditions and the rest of the documents on our Terms and conditions page, these supplementary terms and conditions shall prevail. If any material changes to any of these terms and conditions are made, you will be notified and will be afforded the opportunity to either accept or reject the new terms and conditions. We have the duty to disclose all the circumstances that are material to the products or services that we provide to our clients before and during the provision of such product and/or service. We are obliged to do so in accordance with our licensed activities. In providing these services, Starking Options Investments (Europe) Limited is bound by the Act, any applicable regulations, by-laws, licence conditions, guidelines, exchange requirements, and other provisions or market practices.

Complaints and disputes
If you would like to file a complaint about our service, you can send the details related to your complaint to us at support@starkingoptions.com. We will investigate your enquiry and send you a final response within 15 days from the date on which the complaint is received.

Safeguarding of client's monies
Segregation of client's monies
We may hold your monies in a “client’s bank account” opened with various credit institutions (“the credit institution”). We have adequate arrangements in place for handling, recording, accounting, identification, segregation, and control of your monies and their safe custody. Such monies shall at all times be separate and distinct from the monies pertaining to the Starking Options company. You agree that we shall not be liable for any losses, costs, expenses, damages, or liabilities or prejudice arising from the acts of omissions from the credit institution or as a result of the insolvency of a credit institution, to the extent that we have exercised reasonable care in the selection of the credit institution.

Investor Compensation Scheme
If an investment firm that is licensed by the MFSA fails, the Investor Compensation Scheme is a rescue fund that offers conditional compensation to that firms’ clients. We are a member of the Investor Compensation Scheme for the benefit of clients of Maltese investment firms. The maximum amount of compensation is the lesser of 90% of all claims or up to €20,000. Please note that if you have multiple accounts, you will still only be covered up to an aggregate level of €20,000.

Usage of client's monies
We may use your money for the purpose of meeting obligations that we have incurred in connection with the margining, adjusting, or settling of your dealings in derivatives.

Know Your Customer
When you register for a real account, you are required to provide proof of identity (POI) to verify your age and proof of address (POA) to authenticate your account. We will also require you to complete a financial assessment and provide information on your trading knowledge and experience. We conduct appropriateness tests to determine if a product or service matches your level of trading skill and risk awareness based on the information that you have given us. If the tests establish that you do not have the required experience and risk awareness for the investment in question, you will be informed of the fact on our website. Similarly, if we cannot get enough information to determine if your expertise is sufficient for a type of trade, you will be informed of this fact when you visit our website.