Privacy Policy

Security and privacy
General
We operate in full compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. These regulatory measures oblige us to use your personal data according to the principles of fair, lawful, and transparent information processing. Any processing of personal data undertaken by Deriv Investments (Europe) Limited will be in compliance with the present agreement and the terms of our Security and privacy policy. We may collect basic tax residence information for the purposes of Common Reporting Standard (CRS) compliance. The tax information that you may provide will only be disclosed to the authorities who are legally charged with collecting this information for CRS reporting. We shall disclose your tax information to them only to the extent that we are legally obliged to. We do not use, disclose, or process this information in any other way at any time.

Profiling and categorisation
We reserve the right to use your data that we collect and assess to profile you in relation to our products. We do this manually with the assistance of automated processing. In this way, we shall be able to provide you with the most appropriate products and services.

Transfer of data
We may transfer relevant personal data to any company within Deriv Group Ltd where it is necessary for the performance of a contract with you related to our services. We may need to transfer your personal data to any of our business associates or payment providers within or outside of the European Economic Area (EEA), including countries that might not offer an equivalent level of protection of personal data, for the purpose of processing by third parties. We may also transfer your data to third parties outside the EEA for content delivery services, for customer relationship management services, and for communication and marketing services. In all instances, we take all reasonably necessary steps to ensure your personal data is treated securely and in accordance with this privacy policy and in compliance with any applicable data protection laws. These steps may include placing a contractual obligation on third parties or ensuring that third parties receiving your data are certified under an approved certification mechanism such as the one on the Privacy Shield framework.

Access to data
If a law or regulation or the order of a court of a competent jurisdiction or a governmental or law enforcement agency requires us to disclose your personal or financial information, we shall promptly notify you, as deemed appropriate, to give you the opportunity to seek protection for the information for which disclosure is sought unless we are legally prohibited from doing so. Any such disclosure shall not be interpreted as a breach of these terms and conditions.

Data retention
We keep your information for the whole duration of your subscription with us. If you choose to close your Deriv account, your data will be kept only until our legal and regulatory obligations on data retention are met. We shall delete your data when the applicable retention period expires. The criteria we use for determining the retention period for your personal data will be any applicable regulatory requirements or legal obligations, including tax, financial, and anti-money laundering laws, or to establish or defend potential legal claims.

Your rights
Right of access to your personal data: this enables you to request and receive a copy of all the personal data we hold about you. Right of rectification: that is to request the correction of any personal data that we hold about you and are either inaccurate or incomplete Right to erasure: that is the right to obtain the erasure of your personal data, provided, among others, the personal data in question are no longer necessary in relation to the purpose for which they were collected. Right to restriction and right to object: you have the right to restrict our processing activities or to object to the processing of your personal data. Right to data portability: that is to request a copy of your personal data in a digital format and, where possible, ask us to transfer it to another company. The right to erasure is not an absolute right. We have to comply with retention requirements set out on any applicable laws, including financial regulations and anti-money laundering laws.

Order execution policy
General
We are the sole execution venue for all trades on Dolexcoin and derived trades on Dolexcoin MT5. This policy, in conjunction with the terms set out under Order execution in Trading terms, applies to you if you are classified as a retail or professional client. If you are an eligible counterparty, you fall outside the scope of this policy. Our order execution policy includes a set of procedures that are designed to obtain the best possible execution result for you. To do so, in addition to the factors set out in the Order execution section in Trading terms, we will also consider the size and nature of an order. If your orders do not exceed our exposure limits, your account limits, and the volume limits for the symbol and if you have enough balance in your account, your orders will generally be accepted. With every trade placed, we have systems in place that automatically carry out a large exposure check. In the event that the new total exposure result would be greater than or equal to 25% of the eligible capital, the trade will not be placed.

Expert advisors
An “expert advisor” (“EA”) is a program run through a trading terminal that can automatically monitor and carry out trading without a trader’s direct involvement. Depending on the market conditions that an EA is programmed to track, certain factors will trigger alerts, notifications, and even trading actions once the EA is installed. EAs are programmed in MetaQuotes Language 5 (MQL5) to work with Deriv MT5. EAs only function in the desktop trading terminal and will not work on the mobile or web versions of the terminal. Expert advisors may automate trading, but it is best to understand the implemented strategies before using an EA. We encourage you to use due diligence when installing and using EAs. Please test it on a demo account first. All software is to be used at your own risk. We shall not be liable for any financial losses incurred using third-party software. We are not associated with developing the automated trading software or the expert advisors. They are developed and supported exclusively by third parties. We do not receive any form of financial or other benefits from permitting the use of expert advisors. We do not accept any liability for any inconsistencies or results related to your utilisation of expert advisors on Deriv MT5. You are liable for your use of expert advisors and the trading activity that you conduct. We take a neutral position on your use of expert advisors. All unforeseen openings or closings of positions initiated by expert advisors, whether relevant to system error or otherwise, are out of the scope of our responsibility; hence, we are not liable for such actions or results.